FAQ

How long does delivery take?

Orders are processed within 1 to 4 business days.
• Luxembourg: delivery usually takes up to 2 business days after shipping.
• Portugal and the rest of the European Union: delivery can take up to 1 month, depending on postal services and customs.

Do stainless steel jewelry pieces tarnish or turn black?

No! Stainless steel does not oxidize or tarnish ✨.
However, it’s important to take some care to maintain the shine:
• Avoid frequent contact with chemicals (perfume, creams, detergents, hand sanitizer, etc.).
• Remove rings when disinfecting your hands.
• Store your jewelry in a dry place when not in use.

Can I exchange or return an item?

Yes 💕 We accept exchanges and returns within 15 days of receipt, as long as the item is in perfect condition and has not been used

Do you ship outside Luxembourg?

Yes! 📦 We ship to all of Luxembourg and the entire European Union.

5 Years of Melana Shop

Some moments are too precious to be forgotten. Some stories deserve to be kept forever♾️